- Delivery and Returns



Standard Delivery

Shipping for all items to mainland U.K is free of charge. All water softener salt will be dispatched via Parcelforce to the specified delivery address.

Shipping to the European countries is specified on our Shipping page

The Salt Man will ship your salt as ordered but regret we cannot be responsible or be liable for orders delayed by Parcelforce or any other carrier. We will always text or email you your tracking number the moment it leaves us. To keep up to date with your delivery you will receive notifications via your mobile telephone number or email and your online account. 

By all means leave us with delivery instructions if you are going to be out and whilst we always pass these onto the carrier, we cannot guarantee that they will leave them as requested. Some insist on a signature in case the goods go missing.

All goods are checked before they leave our premises and leave in perfect condition. Please open and check your delivery the day you receive it and notify us by email or phone of any missing items or damage to the contents immediately. We ask that you take a photograph of damaged deliveries and email it to us. Delays in reporting missing items or damage may result in charges for replacement items. Thank you.  

UK Mainland Salt Pallet Deliveries

All of our UK mainland salt deliveries over 100kg are distributed by the national pallet network.

This applies to 30 or more block salt, 20 or more 10kg tablet/granular and 10 or more 25kg tablet/granular. You will be contacted to arrange a delivery date.

All pallet deliveries will be in an accessible, safe place (flat, non-gravel driveway) and will be the recipients responsiblity to move or unload the pallet. Pallets are left with the recipient and their responsibility to dispose of.

30 DAY RETURNS  100% Guarantee - or your money back! 


We offer a 30-day, no quibble, money-back guarantee if you are not happy with your goods. Starting at the time goods are received, you can cancel the contract and return the goods, unused, undamaged and in their original packaging at your own expense, without having to give a reason for a full refund. We must be advised of your wish to return the goods beforehand by phone or email to our customer service department. 

All goods must be returned to our delivery address -, Poplars Barn, Newpound, Wisborough Green, Billingshurst, West Sussex, RH14 0EJ. Due to the weight of the items, if you would like us to arrange a collection, please call for a quote.

We reserve the right to deduct an amount from any refund if the value of the goods has been diminished in any way.  If you exercise the right to withdrawal, you have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be your responsibility.

If the right to withdrawal is exercised, you must return the goods within 30-days of receipt.  We will refund you, using the same payment method, within 14 days from the date the goods are received back.

If the goods are returned after the 30-day period there will be a 25% handling charge of the original sale price.