As of today all UK couriers and postal services are running as normal given the circumstances. We ask you to keep your distance from delivery drivers and to allow extra time due to staff shortages and extra demand. Thank you for your patience.
Please note that courier drivers will not be handing over the hand-held devices to customers to capture electronic signatures. Instead they will log the first and last name of the person accepting the item and we will record the geolocation of the delivery. If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item, either from family or friends.
If you have any questions our customer services team are on hand to help. Please get in touch via [email protected]
All water softener salt will be dispatched via Parcelforce to the specified delivery address. We regret we do not ship to addresses outside the UK mainland.
By all means leave us with delivery instructions if you are going to be out and whilst we always pass these onto the carrier, we cannot guarantee that they will leave them as requested. Some insist on a signature in case the goods go missing.
All goods are checked before they leave our premises and leave in perfect condition. Please open and check your delivery the day you receive it and notify us by email or phone of any missing items or damage to the contents immediately. Delays in reporting missing items or damage may result in charges for replacement items. Thank you.
Shipping for 6, 9, 12 & 18 Block Salt are chargable at £8.00 plus VAT (£9.60) to certain post codes (click here for info) - we ship to all of mainland UK.